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CSM at the heart of customer satisfaction at Neovacom

CSM at the heart of customer satisfaction at Neovacom

The CSM, or Customer Success Manager, helps customers to get to grips with the Freedz platform (a product of Neovacom). A key contact for customers, he or she is often a key player in customer follow-up, helping to build customer loyalty. Ondine Sanchez, Customer Success Manager at Neovacom for the Freedz invoice dematerialization platform, talks about this key role in customer support.

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Collected VAT: what do I need to know?

Collected VAT: what do I need to know?

As a major source of government revenue, VAT must be properly managed to comply with regulations and avoid financial penalties, enabling businesses to maintain competitive prices while ensuring profitability. Playing a key role in the traceability and transparency of commercial transactions, collected VAT obliges companies to maintain accurate records of their sales and purchases, to facilitate any tax audit.

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Collection procedures: how can dematerializing invoices help you avoid them?

Collection procedures: how can dematerializing invoices help you avoid them?

If there's one scourge every company knows about, it's late payment and non-payment! And when they accumulate, cash flow is threatened. Faced with this, companies need to improve their organization or their debt collection processes. In order to relieve the burden on the accounting department, dematerializing invoices using a receivables tracking solution is now essential.

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